Using Social Media to Provide Customer Delight | Loyalty360.org

Technology has evolved the way that customers expect to communicate with companies. In order to fill this expectation, companies need to be prepared to listen and engage with their customers in a variety of methods, particularly through social media.

Kenneth Carnesi‘s insight:

The importance of humanizing your online business. Customer relations-don’t leave it behind.

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Kenneth Carnesi holds a Juris Doctor degree from New York Law School and a Professional Certificate in International Banking from Harvard Law School. Kenneth Carnesi is the Director of Operations and Government Sales at Anaptyx LLC and sits on the Boards of The Lazarus Organization, Monkeetech LLC and MG Madison Phillips, Inc. Mr. Carnesi has also founded CICG - Carnesi International Consulting Group, a company specializing in strategy consulting to small to mid-size businesses.

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