Go, Teller, On The Mountain (Of Stats) That Mobile’s Less Loyal

A study to be released Friday (Dec. 19) shows that mobile interactions are soaring, but that’s not entirely a good thing. The report, from Bain & Co., also shows that digital-only customers are less loyal, less engaged and purchase fewer products.

Source: www.pymnts.com

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Kenneth Carnesi holds a Juris Doctor degree from New York Law School and a Professional Certificate in International Banking from Harvard Law School. Kenneth Carnesi is the Director of Operations and Government Sales at Anaptyx LLC and sits on the Boards of The Lazarus Organization, Monkeetech LLC and MG Madison Phillips, Inc. Mr. Carnesi has also founded CICG - Carnesi International Consulting Group, a company specializing in strategy consulting to small to mid-size businesses.

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