Barclays uses voice biometrics in the call centre, improving service & security, reducing cost

Barclays’ Wealth & Investment business has implemented Nuance voice biometrics in its Glasgow call centre. 97% of clients offered the service have taken it u…

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Kenneth Carnesi holds a Juris Doctor degree from New York Law School and a Professional Certificate in International Banking from Harvard Law School. Kenneth Carnesi is the Director of Operations and Government Sales at Anaptyx LLC and sits on the Boards of The Lazarus Organization, Monkeetech LLC and MG Madison Phillips, Inc. Mr. Carnesi has also founded CICG - Carnesi International Consulting Group, a company specializing in strategy consulting to small to mid-size businesses.

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