CRM systems are advancing more by the tools they leverage than by any change to its main capabilities in marketing, sales and customer service. Some of the most significant advancements include changes in technology such as cloud computing and mobile as well as in software delivery including software as a service (SaaS). Customer communication methods such as social CRM, reporting and customer analytics have now become more important in systems.
More of what customer facing employees do online is now more on mobiles and smartphones, PDAs, netbooks, iPads, laptop computers and other mobile devices.
How Mobile Can Change Your Business
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Kenneth Carnesi holds a Juris Doctor degree from New York Law School and a Professional Certificate in International Banking from Harvard Law School. Kenneth Carnesi is the Director of Operations and Government Sales at Anaptyx LLC and sits on the Boards of The Lazarus Organization, Monkeetech LLC and MG Madison Phillips, Inc. Mr. Carnesi has also founded CICG - Carnesi International Consulting Group, a company specializing in strategy consulting to small to mid-size businesses.
Kenneth Carnesi 
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