Social customer service may be new and exciting, but it can still benefit greatly from existing practices and experience. From managing spikes to Last Agent Routing, there are lot of things social still has a lot to learn. Here are 10 Lessons for Social Customer Service – infographic.
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Kenneth Carnesi holds a Juris Doctor degree from New York Law School and a Professional Certificate in International Banking from Harvard Law School. Kenneth Carnesi is the Director of Operations and Government Sales at Anaptyx LLC and sits on the Boards of The Lazarus Organization, Monkeetech LLC and MG Madison Phillips, Inc. Mr. Carnesi has also founded CICG - Carnesi International Consulting Group, a company specializing in strategy consulting to small to mid-size businesses.
Kenneth Carnesi 
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